Minutes Matter’s FAQ Page

No, Studio is a 2D software. There are pro's and con's with both formats. A 2D software is easier to manulipate and has lots more detail.

No, CAD files cannot be imported into Studio, however you can convert the CAD file to a jpeg and then import the jpeg into Studio.

First, be careful not to try to drag images back to the Studio's library. Second, Sometimes when you click one thing then quickly decide you didn't mean to do that and try to remedy the mistake by clicking something else to quickly, that could cause Studio to freeze. To close Studio, click CTL, ALT + DEL keys and select close Studio.

The office needs to clear your activations. Email techsupport@minutesmatter.com and we'll be glad to help you.

It is probably your anti-virus blocking our outbound signal to our activation database, which confirms you have a valid license for Studio. You will need to allow domain access for our following domains: www.minutesmattersolutions.com, www.minutesmatterstudio.com, www. minutesmatter.com

Studio is a PC based software. Mac users have two options to use Studio. Studio Online our monthly subscription, is compatible with any device. Parallels is the second option for Mac users. Paralells allows a Mac computer to install Windows software.

There are two types of releases/updates; a version releases (new software features & functions) and a module releases (additional images.) There is a charge for major version updates, small version updates will be released at no charge. Modules releases always incur a charge

No, all modules have an additional cost. If you purchase "The Design Solution" that includes all CURRENT modules.

Yes, once you purchase Studio all of your files can be opened inside Studio.

Sometimes when Microsoft updates the Windows Operating System inside Parallels, you might need to: Go to Preferences > (lower right corner looks like a gear) > click Options > click Sharing > uncheck the box Share Mac user folders with Windows.

It could be one of two issues. First, click the raspberry logo, click Paper Setup, confirm that Landscape is selected, then PRESS OK, then try to print again. If that doesn't correct the issue. Make sure your entire image is within the white workspace. You can zoom out to make sure you are able to see a small amount of white workspace.

First, if you haven't closed Studio, press CTRL + ALT + DEL at the same time to force Studio to close. Have you selected an image and then quickly decided that you didn't want that image and tried to drag it back to the index? Or, maybe you changed your mind when you're using a feature/function and quickly decided to do something else. We find when people click too fast or try to retreat from something they didn't want to do, Studio crashes.

Try this: uninstall Studio. Then reinstall Studio using the link & serial number inside your CustomerHub account.

Go to your Documents folder > My Studio Designs > Auto Backup > look for the name of your file or today's date and time.

Only Space Planning and the Living Room Module are available during the trial.

Yes, during your trial you will have access to all the features and functions as well as full print cabibilities.